Terms and Conditions

By accessing this website or purchasing from our store, you agree to the following terms and conditions.

1. Handmade Woodcraft Products

All products sold on this website are handcrafted using natural wood materials. Due to the handmade nature of our items, variations in wood grain, color, texture, and minor size differences are normal and expected.
These natural characteristics are not considered defects and do not qualify for returns or exchanges.

2. Orders & Payments

• All prices are listed in U.S. dollars (USD).
• Payment must be received in full before an order is processed or shipped.
• Custom or bulk orders may require additional processing time and may be invoiced separately, as noted on the product page.

3. Shipping

Orders are shipped to the address provided at checkout. Please ensure all shipping information is accurate.
We are not responsible for:
• Shipping delays caused by carriers
• Incorrect or incomplete addresses
• Events beyond our control (weather, carrier issues, etc.)

4. Returns & Exchanges

Returns or exchanges are accepted only if the issue was the result of our error, such as receiving the incorrect item.
If you believe you received the wrong item, please contact us within a reasonable timeframe after delivery. We take full responsibility for mistakes on our part and will work with you to resolve the issue promptly, which may include a replacement or refund at our discretion.
We do not accept returns or exchanges for:
• Natural wood variations
• Buyer preference or change of mind
• Ordering the incorrect item
• Improper use or care
• Normal wear and tear

5. Damaged Items

If your order arrives damaged due to shipping, please contact us promptly and include clear photos of:
• The damaged item
• The packaging
• The shipping label (if visible)
This information helps us resolve the issue or file a carrier claim when necessary.

6. Product Care & Use

Our woodcraft products are intended for normal household or decorative use unless otherwise stated. Exposure to excessive moisture, heat, or improper handling may damage the product and void any return eligibility.
Please follow any care instructions provided with your item.

7. Limitation of Liability

Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages resulting from the use or inability to use our products.

8. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of this website constitutes acceptance of the current terms.